Gail specializes in Information Management and is currently working within the tea industry to "Build Positive Business and Deeper Consumer Connections through Tea Experiences, Tea Industry Continuing Education, and Certifications."

Gail strives to preserve the various traditions of tea by connecting consumers and businesses to all facets of the tea industry through The Tea House Times publication, TeaCourse.com education, and various other tea related programs and resources.  Gail builds positive relationships with tea businesses.  She encourages consumers to value and continue to pass down traditions through the delightful experience of tea.